Last Updated: February 07, 2024
Welcome to Fajuba! Our Return Policy is designed to provide you with a clear understanding of the process for returning items purchased on our website. By making a purchase, you agree to comply with the terms outlined below.
Return Eligibility
Condition of Items
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Non-Returnable Items
Certain products, including Personalized or Customized Products, Intimate Apparel, Final Sale Items, Gift Cards & Perishable Goods, are not eligible for return. Please note that his list is not exhaustive, and specific product exclusions may apply.
Initiating a Return
Time Frame
To initiate a return, please contact our customer support at info@fajuba.com within 07 days of receiving your order.
Return Authorization
Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
Returning the Item
Packaging
Please ensure that the item is securely packaged to prevent damage during transit.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
Inspection and Processing
Inspection
Once the returned item is received, it will be inspected for eligibility. We reserve the right to reject returns that do not meet the specified conditions.
Refund or Exchange
If the return is approved, you may choose to receive a refund to your original payment method or exchange the item for another.
Refund Processing Time
Refund Time Frame
Refunds are typically processed within 14 days after the returned item is received and approved.
Refund Notification
You will receive an email notification once your refund has been processed.
Defective or Damaged Items
Reporting Defects
If you receive a defective or damaged item, please contact our customer support immediately for assistance.
Replacement
We will arrange for the replacement of defective or damaged items.
Contact Information:
If you have any questions or concerns regarding our Return Policy, please contact us at info@fajuba.com.
Thank you for choosing Fajuba!
