Last Updated: February 06, 2024
At Fajuba, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must initiate the return process within 07 days of receiving your item.
Non-Returnable Items
Certain types of items are non-returnable, including Personalized or Customized Products, Intimate Apparel, Final Sale Items, Gift Cards & Perishable Goods. Please note that this list is not exhaustive, and specific product exclusions may apply.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds
General Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 07 days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at hello@fajuba.com.
Exchanges
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for the replacement of the item.
Exchange Process
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fajuba.com with details and photos of the defect or damage.
Shipping
Return Shipping
To return your product, please [include return instructions, such as providing a return shipping label or contacting customer support].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have any questions about our refund policy, please contact us at info@fajuba.com.
Thank you for choosing Fajuba.
