Frequently Asked Questions (FAQ)
Welcome to Fajuba’s FAQ page! Here, we’ve compiled answers to commonly asked questions to provide you with quick and helpful information. If you don’t find the answer you’re looking for, feel free to contact our customer support at info@fajuba.com.
Ordering and Products
You can place an order on our website by browsing our products, adding items to your cart, and proceeding to checkout.
Once an order is confirmed, we process it quickly. Unfortunately, modifications or cancellations may not be possible. Please review your order carefully before confirming.
Yes, we are committed to ethical sourcing and cruelty-free practices. Our products are sourced responsibly, and we do not test on animals.
Payments
We currently accept payments through PayFast, a secure and reliable payment gateway. PayFast allows you to make payments using various methods, including credit/debit cards and other payment options.
Yes, your payment security is a top priority for us. We utilize PayFast, a trusted payment gateway that employs industry-standard encryption to ensure the confidentiality of your payment information. Your details are securely processed without being stored on our servers.
No, we do not store any credit card information on our servers. Your payment details are processed securely through PayFast, and we do not have access to or store sensitive card information.
Upon successful payment, you will receive an order confirmation email with the details of your purchase. If you encounter any issues or have concerns about your payment, please contact our customer support through Contact page.
We do not charge any additional fees for using PayFast.
PayFast supports both local and international payments. You can choose PayFast as your payment method during checkout, and the platform will handle the necessary currency conversions.
Shipping and Delivery
You can easily track your order by entering your Order ID on our Track Order page. You’ll find your Order ID in the confirmation email.
Delivery times vary based on your location. You can check the estimated delivery time during the checkout process and track your order for real-time updates.
Yes, we offer international shipping. Shipping fees and delivery times will be calculated at checkout.
Returns and Refunds
To initiate a return, please visit our Returns page and follow the instructions. Ensure your item meets the return eligibility criteria.
Our refund policy details the conditions for receiving a refund. Please refer to our Refund Policy for more information.
Account and Privacy
You can reset your password on the Forgot Password page. Follow the instructions, and a reset link will be sent to your registered email.
We take data privacy seriously. Your personal information is securely stored and used in accordance with our Privacy Policy.
